The Mechanics of Technology

The healthcare provider that I work for has 65 locations throughout the country. The work environment is fast paced and high volume. Depending on the area of the country facilities use one of three "platforms" for information processing. Overlaying the various platforms are six or seven software systems for performing additional, required tasks. Each system has separate user id's and passwords that expire at different intervals, while the security system times users out after five minutes of down time. A significant amount of time is spent toggling among systems, and logging in and out of various systems. Integrated technology would streamline the process. Raising these issues to the management at local facilities results in deferring the issue to the company headquarters in Texas.